1 – MINIMUM RENTAL PERIOD – The minimum rental period is 1 (one) day (24 hours). The overtime is calculated at ¼ of the daily rate.
2 – DRIVER’S AGE – Minimum 22 years old.
3 – DRIVING LICENCE – A valid driving license is required in Portugal issued for more than two years.
4 – PRICES DO NOT INCLUDE – Fuel, garage pickups, washing, traffic fines, fixed highways tolls and electronic tolls (Scuts).
5 – INSURANCE – Rates include Liability Insurance of € 50 million. In case of accident, not attributable and/or assumed by third parties, the customer is responsible for damages caused to the TURVELA vehicle’s, up to the amounts of (see insurance). This responsibility can be reduced to the limits mentioned upon payment of an additional fee (CDW) or eliminated (minimum 3 days) (Super CDW).
6 – THE NON-RETURN OF THE VEHICLE ON THE DATE SPECIFIED IN THE RENTAL CONTRACT WITHOUT TURVELA’S AUTHORIZATION, IMPLIES THE CANCELLATION OF THE CONTRACT AND OF ALL CAR INSURANCE. THE CUSTOMER SHALL BE FULLY RESPONSIBLE FOR THE FINES THAT MAY BE IMPOSED BY THE AUTHORITIES, BEING CHARGED BY TURVELA ALL EXPENSES THAT HAVE BEEN TAKEN AND TO BE TAKEN TO RECOVER THE VEHICLE AND WILL STILL BE CHARGED THE MAXIMUM DAILY RENTAL, WITH 50% ESCALATION.
7 – PAYMENT / DEPOSIT GUARANTEE – The estimated cost of the rental will be paid at the beginning. It will be requested a deposit to guarantee eventual responsibilities. It is accepted the deposit provision by credit card, after obtaining permission.
8 – DAMAGE – The damages in TURVELA’S vehicle; CAUSED BY NEGLIGENCE, VANDALISM OR MISUSE, AS WELL AS THE CAR DETENTION PERIOD, are the customer’s responsibility, that should support them as they are not covered by insurance.
9 – OUT ABROAD – It’s not allowed to exit the vehicle OUT OF THE COUNTRY without prior consent of TURVELA.
10 – ADDITIONAL DRIVER: The TURVELA’S vehicles can only be driven by the customer identified in the contract. Any other driver must be authorized by TURVELA and duly mentioned in the respective rental agreement. The non-compliance with this standard requires the payment of all expenses, that have been taken and to be taken, a result of this infringement.
11 – DELIVERIES / PICKUPS – We deliver and collect vehicles at Porto airport. We deliver and collect the vehicles in the hotels in Porto area, free of charge, at any agreed hour. For deliveries or pickups outside these sites it will be charged a service fee.
12 – FEES – On the total rent amount sums the VAT rate (23%).